What is Help?

My daughter (then 4 yrs) and son (then 2 yrs) and I were getting off the elevator at a train station, when we saw a lady slumped on the bridge.  As we maneuvered the stroller out the elevator the few people passing between us and the woman asked "are you OK?", to which she replied in an extremely weak voice "yes thank you" even though she clearly wasn't.

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